Builder1440: FAQ's

FAQ's

Frequently Asked Questions about Sales1440, the leading CRM and sales system for home builders.

Does Sales1440 have technical support?

Sales1440 has a technical support team that is open 7 days a week, from 11:00 AM to 8:00 PM Eastern Time. Our support staff can be reached at 855.462.1440 or http://supportcenter.builder1440.com.

Who is Builder1440?

Builder1440, LLC delivers trusted software solutions for homebuilders. Skilled with a deep vertical knowledge of the homebuilding industry and extensive technical expertise, our team designs and develops Internet-based software solutions that are currently in use by over 200 builders across North America. Builder1440’s software and IT services increase profits and decrease costs throughout all stages of the homebuyer life cycle, including homebuyer acquisition, home sales, homeowner service, and customer retention.

What is Sales1440?

Sales1440 is the homebuilding industry’s leading Internet-based Customer Relationship Management (CRM) system for homebuilders. Sales1440 allows builders to manage the sales process from the time the prospect visits a website, or walks into the sales center, to lot and floor plan selection, to home configuration, to dynamic contract generation, change order management and customer relationship management.

Does Sales1440 handle options?

Yes, Sales1440 has multiple ways in which it can help builders manage their options. The options can be tied to a specific floor plan and/or lot, allowing for increased accuracy when choosing the options for a home configuration.  The options can be set up in a variety of different ways including exclusive options (either/or situations), inclusive options by lot (required option tied to the lot), option packages, and layered options are just some available option scenarios.

Does Sales1440 gather demographic data and report on the information?

Yes, Sales1440 allows builders to gather demographic and traffic card data for reporting and marketing purposes.  When a perspective buyer is entered into the database the builder can also enter the data gathered on their traffic card. Sales1440 can be customized to reflect the builder’s traffic card and then a report can be run tallying all of the data eliminating the need for someone to manually tally the results.  The Marketing section in Sales1440 will also allow a builder to run a query of the entire prospect/buyer database using traffic and demographic data to narrow the results.

Does Sales1440 software track change orders and their history?

Yes, once a home configuration is marked as sold, Sales1440 software stores details on every change made to options and design center items. This includes changes in quantity (addition of new items, additional quantity of existing options, removal of quantity of existing options, removal of option completely), color/location, and additional description fields. These detailed changes are tracked to specific change orders. A builder can also designate at what point in the sales contract process change orders should be created.

Pricing is often wrong between divisions and communities in my current application. How does Sales1440 avoid this?

Sales1440 utilizes a centralized database. As soon as information is updated at the Division level, administrative users can make it available to community sales representatives where the pricing can either be identical to the Division level or changed as needed per Community.

How long does it take to get changes to contract documents and have these documents uploaded into the homebuilder software?

Sales1440 administrative users have the ability to maintain their own contract documents within the system. A standard list of field “tags” are provided to allow for inserting information into the documents as needed. In the event a single data element, administrative users can designate a “tag” to populate with information entered by the salesperson. These tags can also be populated by the administrative user and the content can be forced onto the contract document and locked from further changes. If a complex list (i.e. option list) is not available in the format desired, Builder1440 can revise the list of available tags to include such additional information. Any such custom work would be completed at normal development billing rates.

Do users have to “switch” back and forth from the sales presentation?

Sales1440 has been specifically designed to let the user utilize functionality in the manner best fitting their business need. There are very few strict “paths” defined within the application. For example, a user may create/maintain customers without having to create/maintain home configurations, and vice versa.

PC based-systems that try to operate on the Internet often have serious issues such as slow response to user requests and dropping of user connections. Is this a common occurrence with Sales1440?

Sales1440 was specifically designed to work on the Internet. Connectivity to Sales1440 is therefore available from any Internet Service Provider (ISP) via any method with which a connection could be made (phone line, T1, etc). Because Sales1440 is a true Internet-based system, designed for all types of connection access, it will consistently perform better and work faster than a system that is being forced to operate on the Internet. Non-Internet systems also require the builder to purchase additional hardware and software to operate, but with Sales1440, all you need is a free web browser and access to the Internet.

Does Sales1440 software allow users in the construction division office to view subdivision activity remotely?

Yes, Both sales representative and administrative users may access all subdivisions to which they have been granted authority, from any location, at any time.

Does the Sales1440 change order function show what was added or deleted?

Yes, Sales1440 shows detailed information on-line as to what information was added and deleted on each change order. This includes both option and design center item details.

Does the Sales1440 system allow us to set-up various types of users?

Yes, Sales1440 has been developed to provide three user type templates, a Sales Rep User, a Builder Admin User, and a Builder Super User. These user types limit access to particular sections of the application when necessary and can be modified to suit a builder’s needs.  Administrative users can also design custom user types, giving the user as much or as little access as necessary.

Our current sales software system requires multiple clicks to get out of screens and print documents. Is this the case with Sales1440?

As a browser based application, Sales1440 has links to screens that allows for easy navigation.

Does Sales1440 allow for shared workload and information?

Yes, Sales1440 users may be granted access to handle staffing shortages due to vacations, illnesses, etc., as well as allowing for a given user to have access to multiple divisions and/or subdivisions as necessary, from a single location.

Does Sales1440 allow tract specific information to be viewed by other users if necessary?

Due to Sales1440’s centralized database, given users are permitted to access and manage information for multiple divisions and/or communities, as defined in the security access granted to them.

Does Sales1440 support Community level Follow Up plans?

In addition to Community level Follow Up plans, Builder 1440 supports Follow Up plans at the Builder and Division levels. This functionality allows Follow Up plans to be partly based on the Builder, Division and Community levels, to create a tailored Follow Up plan that can be easily maintained.

Does Sales1440 have a complete reporting suite?

Sales1440 Reports are designed to quickly provide data as needed, whether it be sales, traffic, or lot information. Users can also save their report search parameters so that reports can be generated with one click or emailed as a protected document.